Public Information in an All-Hazards Incident (MGT318)
Organization(s): Texas A&M Engineering Extension Service (TEEX)
Sep 23, 2019 — Sep 24, 2019
This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is imperative that community leaders, incident managers, and Public Information Officers (PIOs) are prepared to communicate with the public through traditional and social media. The course consists of three modules: The first module reviews the topics of terrorism, Weapons of Mass Destruction (WMDs), national response structures, incident management, and government and agency roles, the second module covers issues unique to interacting with members of the media to help you build more effective relationships and avoid common mistakes when providing information to the press and public, and the third module introduces the crisis communication life cycle and crisis communication planning.
Target Audience: Personnel serving in all emergency response disciplines within a jurisdiction and individuals whose duties may require them to interface with news media representatives during their community's response to a major incident.